Lapsed Customer FIRST enrollment may incur a reinstatement fee
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Customer FIRST User Guide s.2.1: support entitlement ends on the agreement end date, and a lapse may incur a reinstatement fee that can increase the longer the lapse lasts. (no effective date stated; document dated February 2026 without a day)
- Applies to
- Customer FIRST Program
- Related programs