Ellucian support through the Customer Center (Action Line and Cloud)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Per maintenance agreement
- Definition
- Support is requested by phone or, as the recommended method, through the Customer Center, which provides Action Line and Cloud support.
- Commercial rules
- Response depends on the institution’s service level and the case priority from 1 to 4.
- Applies to
- Ellucian customers on active maintenance
- Related metrics