Ellucian Rule

Response time depends on the institution’s service level and the case priority

Catalog row in Vendor License Rules · Cited

Kind: Support
Statement: Customer Center FAQ: a support analyst responds within the timeframe determined by the institution’s service level and the case priority.
Applies when: Reading service levels.
Applies to: Ellucian support
Related metrics: Support case priority (1 to 4)
Related programs: Ellucian support through the Customer Center (Action Line and Cloud)