Ellucian Rule

Support cases carry priority 1 to 4 and Priority 1 needs active customer participation

Catalog row in Vendor License Rules · Cited

Kind: Support
Statement: Customer Center FAQ: priority determines the response time; Priority 1 is reserved for the most urgent issues and needs participation throughout resolution.
Applies when: Opening a case.
Applies to: Ellucian support
Related metrics: Support case priority (1 to 4)
Related programs: Ellucian support through the Customer Center (Action Line and Cloud)