Priority 1 requires participation
Catalog row in Vendor License Evidence · Cited
- Kind
- FAQ excerpt
- Excerpt
- "Priority 1 is reserved for the most urgent/critical issues and requires active customer participation throughout the resolution process."
- Locator
- Customer Center FAQ
- Applies to
- Support cases carry priority 1 to 4 and Priority 1 needs active customer participation
- Supports rules
- Related metrics
- Sources