Ellucian Evidence

Service level and priority set response

Catalog row in Vendor License Evidence · Cited

Kind: FAQ excerpt
Excerpt: "within the timeframe determined by your institution’s service level and the case priority"
Locator: Customer Center FAQ
Applies to: Response time depends on the institution’s service level and the case priority
Supports rules: Response time depends on the institution’s service level and the case priority
Related metrics: Support case priority (1 to 4)
Related programs: Ellucian support through the Customer Center (Action Line and Cloud)
Sources: Ellucian Customer Center FAQ