Cornerstone Service Level Agreement and service credits
Catalog row in Vendor License Programs · Cited
- Kind
- Cloud policy
- Term
- Per agreement
- Aliases
- SLA
- Definition
- Standard SLA: "Cornerstone will provide at least 99.5% availability per calendar month to Software".
- Commercial rules
- Credits are the sole and exclusive remedy and equal 1/365th of annual fees for Software per defined event; a credit request must be made within 30 days; the SLA applies only once the portal is live.
- Applies to
- Live Cornerstone portals