Minor defect remedies need written notice and give a one-time credit
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Standard SLA: S3 P1 defects 30 business days and P2 60 business days; after written notice and five more business days, a one-time credit of 1/365th of annual Software fees; no remedy for P3.
- Applies when
- A minor defect is not resolved in the target time
- Applies to
- Severity 3 defects
- Related programs