Cornerstone OnDemand Evidence

Standard SLA resolution targets are 12 hours for Severity 1 and 24 hours for Severity 2

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Resolution Twelve (12) hours Twenty-four (24) hours" … "a credit against Customer's next invoice equal to 1/365th of the annual fees for Software set forth in the Agreement."
Locator: Included Customer Success Package, Service Level Agreement (Standard)
Applies to: Standard SLA resolution targets are 12 hours for Severity 1 and 24 hours for Severity 2
Supports rules: Standard SLA resolution targets are 12 hours for Severity 1 and 24 hours for Severity 2
Related programs: Cornerstone Service Level Agreement and service credits
Sources: Cornerstone Included Customer Success Package and Service Level Agreement (Standard)