Cornerstone OnDemand Evidence

Software availability commitment is 99.5% per month with credits and a 30 day claim window

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Cornerstone will provide at least 99.5% availability per calendar month to Software" … "To claim a credit, Customer must submit a credit request within thirty (30) days of the event giving rise to a credit."
Locator: Included Customer Success Package, Software Availability
Applies to: Software availability commitment is 99.5% per month with credits and a 30 day claim window
Supports rules: Software availability commitment is 99.5% per month with credits and a 30 day claim window
Related programs: Cornerstone Service Level Agreement and service credits
Sources: Cornerstone Included Customer Success Package and Service Level Agreement (Standard)