Cornerstone OnDemand Evidence

Enhanced SLA resolution targets are 8 hours for Severity 1 and 12 hours for Severity 2

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Resolution Eight (8) hours Twelve (12) hours"
Locator: Elite Customer Success Package, Service Level Agreement (Enhanced)
Applies to: Enhanced SLA resolution targets are 8 hours for Severity 1 and 12 hours for Severity 2
Supports rules: Enhanced SLA resolution targets are 8 hours for Severity 1 and 12 hours for Severity 2
Related programs: Cornerstone Service Level Agreement and service credits
Sources: Cornerstone Elite Customer Success Package and Service Level Agreement (Enhanced)