The SLA applies only after implementation sign-off, training and go-live
Catalog row in Vendor License Rules · Cited
- Kind
- Term
- Statement
- Standard SLA: it does not become operative until implementation sign-off, training for all products purchased and the portal is live in production; it applies only to live portals.
- Applies when
- A customer asks when SLA credits start
- Applies to
- Cornerstone SLA
- Related programs