Software availability commitment is 99.5% per month with credits and a 30 day claim window
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Standard SLA: at least 99.5% availability per calendar month excluding scheduled maintenance; credit of 1/365th of annual Software fees for each 0.3% below; request within thirty days.
- Applies when
- Availability falls below the commitment
- Applies to
- Cornerstone Software availability
- Related programs