Nexthink licensing is the set of terms under which Nexthink sells Nexthink Infinity, a software-as-a-service platform for digital employee experience (DEX) monitoring, diagnosis and automation. Infinity collects device, application and network data through an agent called the Collector, which must be installed on every endpoint the customer wants to monitor.[1] Nexthink publishes no price list. What a software asset manager can count comes from three kinds of public document: the regional Main Services Agreements (MSAs), the Support Addendum, and the product documentation that explains how the Infinity License page counts consumption.[3][4]
The licence is a subscription right, not a sale. Under section 1(b) of the MSA, Nexthink grants “a limited, non-exclusive and non-transferable right during the applicable Order Term” to use the Services in the Order, solely for internal business purposes. The agreement adds that “The Services and Documentation are not sold”.[1] The United States version, made with Nexthink, LLC, also calls the right “revocable”.[2] Catalog proof: Services are subscribed, not sold, for internal business purposes; US agreement makes the access right revocable.
Editions
Nexthink does not sell numbered editions. It sells Infinity products that are added to a tenant. The documentation calls Workplace Experience, VDI Experience and Mobile Experience the three Core products.[5] The website lists Application Experience, Flow and Experience Central as Expansion Modules. It groups Workspace, AI Drive and Spark as AI agents, and lists Amplify under integrations.[9]
| Product | What it adds | Counting unit documented |
|---|---|---|
| Workplace Experience | Device health, performance, connectivity and application interaction | Device seat, shown as endpoints, servers and thin clients[4] |
| VDI Experience | Desktop Virtualization module, 30-second VDI metrics | Peak concurrent sessions per desktop pool[4] |
| Mobile Experience | Company-managed Android and iOS, BYO Android | Mobile device seat[4] |
| Application Experience, Flow, Experience Central | Applications, Workflows and Digital Experience modules | Not published[5] |
| Amplify, Guides, Spark, AI Drive | Service desk extension, in-app guidance, IT agent, AI tool adoption | Not published[5] |
| Collaboration Experience, Employee Engagement | Call quality, campaigns | Not published[5] |
Several product pages say that a capability “may require an additional license” depending on the customer’s licensing model.[11] The products, and the user-interface module each one enables, are covered in Nexthink Infinity products and modules. Catalog proof: Amplify, Flow, Guides and Spark may need an additional licence.
Metrics
The MSA defines two counted units. A Device (Collector) is an endpoint or device on which the Collector is installed. The Collector licence is granted “as far as necessary to use Services on the permitted Devices”.[1] A VDI Session is “a single instance of access by an Authorized User to a specific virtualized environment” hosted on the customer’s own or external infrastructure.[1]
The product documentation adds the categories that appear on the License page. Device seats are split into Endpoint, Server and Thin client. The Mobile device is counted separately under Mobile Experience.[4] The Authorized User defines who may use the Services: employees and contractors of the customer or its Affiliates. It is not a counted unit.[1]
Counting / floors
Devices. The License page “counts one seat for each device in the database”. A device that drops out of the database when its data retention period expires releases its seat.[4] By default, inventory objects such as devices are kept for 30 days from their last activity.[7] If an administrator raises inventory retention to 60 or 90 days, the licence count can go up, because devices unused for over a month still occupy a seat.[4] Catalog proof: One seat per device in the database; Longer inventory retention can raise the licence count; Inventory objects are retained 30 days from last activity by default.
Allocation. Once a Collector is allocated to a Device, it “may not be transferred to another Device, except when the original Device has been decommissioned”.[1] Catalog proof: Collector cannot move between Devices unless the original is decommissioned.
Sessions and mobile devices. VDI Sessions are measured as the sum of each desktop pool’s daily peak of simultaneous sessions. Mobile devices are counted per installation of the Nexthink Mobile app and per device connected through the Intune connector. The details are in Nexthink device, VDI session and mobile counting.
Over-deployment. The customer may increase the number of Collectors or VDI Sessions above the Order (Additional Use). When this happens, Nexthink sends an Initial Notification. If the customer neither buys the extra quantity nor corrects the use within one month, Nexthink charges the Additional Use from its start date “at a rate that includes a 20% premium on the negotiated fee”.[1] Catalog proof: Additional Use is charged at a 20% premium after one month.
The public documents set no minimum quantity. Quantities are fixed in each Order.[1]
Virtualization & partitioning
Nexthink counts endpoints and sessions, not hosts, cores or processors. A virtual machine running the Collector is a Device like a physical one. Under VDI Experience, devices that report VDI session events are excluded from device seats and counted as sessions instead. The exclusion requires Collector 25.4.x or later on those devices.[4] The retrieved documents contain no core-based or hard-partitioning rule of the kind described in virtualization and partitioning. Catalog proof: Devices reporting VDI session events are excluded from device seats.
Cloud / BYOL
Infinity is delivered as Cloud Services. The MSA also refers to on-premise deployment for some Services.[1] Nexthink’s sub-processor schedule names Amazon Web Services EMEA SARL as host of customer data and the Services, with storage locations in the European Economic Area, Switzerland, UK, USA, Australia or UAE.[8] Bring-your-own-licence does not arise, because the customer licenses the hosted service and the Collector, not server software. Catalog proof: Cloud Services are hosted by AWS in six regions.
Programs
- Order Term and automatic renewal. The initial term is set in the Order. The Order then renews for successive 12-month periods unless either party gives written notice at least 60 days before expiry. With the same 60 days’ notice, Nexthink may charge then-applicable fees for the renewal term.[1]
- Additional Use. The true-up mechanism with a 20% premium, described above. It is “designed to address isolated instances of Additional Use, rather than allowing for a gradual increase” in usage.[1]
- Nexthink Partner orders. A customer buying through a reseller pays the partner, and the MSA governs everything except price and payment.[1]
- Standard Support Services and Service Level Standards. Support is available around the clock. The Key Services carry a 99.5% monthly availability commitment, with a 2% Service Credit when it is missed.[6]
- Commercial, Demo and Evaluation licence types. The License page shows which of these types applies, together with the licence status, end date and the expiry date of each product expansion and extra volume.[4]
The contract terms are covered in Nexthink Main Services Agreement.
Lifecycle
The Support Addendum makes the customer responsible for maintaining “a minimally supported client-side software version”.[6] Nexthink supports the last six Major versions of Cloud Collectors, each for at least six months, and applies bug fixes only to the current Major version.[10] Catalog proof: Customer must keep a minimally supported client-side version; Last six Major Collector versions are supported.
Audits and compliance
Section 12(b) of the MSA gives Nexthink a Compliance Assessment right. During the term and for one year afterwards, Nexthink or a third party acting for it may audit compliance at its own expense, during business hours and on reasonable notice. If the assessment finds any non-compliance, the customer “will reimburse Nexthink for the full cost of the Compliance Assessment”.[1] The clause sets no materiality threshold for this cost shift. In practice, most over-deployment shows up first on the License page, which reports allocation against consumption.[4] Catalog proof: Compliance Assessment during the term and one year after. For the general discipline see software license audit and true-up.
Out of scope
- Signed Orders, statements of work and partner agreements, which are not public, and any negotiated changes to the MSA.
- Prices and part numbers. Nexthink publishes neither. Fees are set in the Order or SOW.[1]
- The legacy on-premises Nexthink products (“classic” in the documentation), whose licence terms were not among the retrieved documents.
- Software inventory and metering data that Nexthink collects about other vendors’ software. That is the customer’s data about third-party licences, not a Nexthink entitlement.