Nexthink Infinity products and modules are the commercial building blocks of a Nexthink subscription. Nexthink Infinity is one cloud platform, and customers license products on it. Each licensed product switches on one or more modules in the Infinity web interface. The documentation states that “The modules and features available in the web interface depend on your current Nexthink licensing model and Infinity Products”.[2] For a licence manager, the module list in a tenant is therefore a quick check on which products the Order includes. Catalog proof: Visible modules depend on the licensed products.
Editions
Core products
The documentation names Workplace Experience, VDI Experience and Mobile Experience as “the three Core Nexthink products powered by Nexthink Infinity”.[1]
- Workplace Experience provides continuous insight into the condition and performance of employee devices. It covers system behaviour, connectivity and application interactions.[1] It is counted in device seats, broken down into endpoints, servers and thin clients.[8]
- VDI Experience gives visibility into virtual desktop sessions and enables the Desktop Virtualization module.[1] It is counted in sessions rather than devices.[8]
- Mobile Experience extends monitoring to company-managed and bring-your-own mobile devices.[1] It is counted as a separate mobile device allocation.[8]
Expansion modules, AI agents and integrations
Nexthink’s website groups its other products under three headings. Expansion Modules are Application Experience, Flow and Experience Central. AI agents are Workspace, AI Drive and Spark. Amplify is listed under integrations.[3] The documentation’s product page also lists Collaboration Experience, Employee Engagement and Guides.[1]
| Product | Module it enables | Licence note in documentation |
|---|---|---|
| Application Experience | Applications[1] | None stated |
| Flow | Workflows[1] | “may require an additional license”[5] |
| Experience Central | Digital Experience[1] | None stated |
| Amplify | Browser extension for service desk tools[1] | “may require an additional license”[4] |
| Guides | In-app guidance in web applications[1] | “may require an additional license”[7] |
| Spark | Spark (employee IT agent)[1] | “may require an additional license”[6] |
| AI Drive | AI Tools[1] | None stated |
| Collaboration Experience | Collaboration Tools[1] | None stated |
| Employee Engagement | Campaigns[1] | None stated |
Guides is the current name of the digital adoption product. The documentation’s anchor for it is still products-adopt, and the website page is at /platform/adopt, where the product is described as “Adopt”.[1][3] Older Orders may therefore use the name Nexthink Adopt. Catalog proof: Amplify, Flow, Guides and Spark may need an additional licence.
What each product covers
The product page describes the scope of each product. A licence manager can use these descriptions to match a module to an Order line.[1]
- Application Experience covers the performance, reliability and adoption of applications. It includes visibility into application usage “to align with employee needs and optimize licensing”.
- Flow automates detection, orchestration and remediation through a low-code visual designer. It connects Nexthink data, remote actions and third-party systems into workflows that can run in real time, on schedules or through integrations.
- Experience Central gives IT leaders ranked views of digital experience issues, intended to show where they stand and where to invest.
- Amplify is a browser plugin that brings device context, diagnostic checklists and remote actions into any service desk tool for first-line agents.
- Guides embeds walkthroughs, tooltips and other guidance in web applications and reports on guide engagement and completion.
- Spark acts as an autonomous first line of IT support. It uses IT-approved actions within IT-defined guardrails and escalates with context when a human is needed.
- AI Drive shows how generative AI tools are used across the organisation, including unapproved or shadow applications, and benchmarks adoption against peers.
- Collaboration Experience monitors call quality in collaboration applications such as Microsoft Teams and Zoom.
- Employee Engagement sends targeted notifications and collects employee feedback through campaigns.
Checking entitlement in a tenant
The documentation offers three checks that can be compared with the Order. First, the modules visible in the web interface follow the licensed products.[2] Second, the License page lists each product expansion and extra volume with its expiration date.[8] Third, Collector feature modules are switched on according to the product licence.[10] A module that appears in the tenant but not in the Order, or the reverse, should be raised with Nexthink before renewal. The License page documentation names the Nexthink representative as the route for renewing or updating a licence or subscribing to new products.[8]
The VDI deployment guide shows how purchases change deployment: “If you have purchased Amplify, deploy the Amplify browser extension”.[11] On the endpoint, the Collector has core modules that are always enabled and feature modules that “are enabled based on the product licence and configuration”.[10]
Metrics
The retrieved documents publish counting units for the Core products only: Device (Collector) with its Endpoint, Server and Thin client categories, VDI Session and Mobile device.[8] No public document states the unit for Amplify, Flow, Guides, Spark, AI Drive or the other expansion products. The catalog rows for those products link to the Device metric only as the platform’s base unit, and the unit actually used is whatever the Order states.
Counting / floors
The License page lists “all licenses related to product expansions and extra volumes” in two tables, Product expiration date and Extra volumes expiration date. Each shows the number of days remaining before a licence expires.[8] A tenant can therefore hold products and volumes with different end dates. As commentary, this happens when a product is added during a term without being aligned to the main end date. The same page shows the licence type (Commercial, Demo or Evaluation), status and overall end date.[8] Catalog proof: Commercial, Demo and Evaluation licence types.
Data retention also varies by module. AI Tools shows 13 months, Digital Experience 395 days, Software Metering 90 days and Workflows 30 days. Spark keeps full conversations for 30 days by default.[9] These are product limits, not licence quantities.
Virtualization & partitioning
VDI Experience is the product that changes counting for virtual desktops from devices to sessions. It also adds 30-second VDI metrics.[9] See Nexthink device, VDI session and mobile counting.
Cloud / BYOL
All products run on the Nexthink cloud instance. Amplify and Guides add browser-side components, and Mobile Experience adds the Nexthink Mobile app. No bring-your-own-licence terms apply.[1]
Programs
AI features fall under MSA section 1(e). The customer acknowledges that AI Results “may not always be accurate, complete, error-free, or suitable” and is responsible for decisions based on them.[12] Section 12(k) states that roadmap material is for information only. Nexthink has no obligation to deliver future features unless they are delivered under a support program or agreed in writing.[12] A product that is announced but not yet in the Order is therefore not an entitlement.
Out of scope
- Prices, bundles and part numbers, which Nexthink does not publish.
- Workspace and DEX Frontier Labs, which appear on the website but have no licensing statement in the retrieved documentation.[3]
- Library packs and integrations with third-party tools, which depend on the customer’s own licences for those tools.