Service Level Standards
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Aliases
- SLA; Service Credit; Qualified Termination Right
- Definition
- Support Addendum: Nexthink will make the Key Services available on at least a 99.5% basis of total minutes, measured each calendar month (the "Availability Requirement").
- Commercial rules
- A Service Level Event earns a Service Credit of 2% of monthly Fees for the measured Services, requested in writing within 30 days. Missing the requirement three consecutive months or four months in a calendar year gives a Qualified Termination Right for the affected Order.
- Applies to
- Key Services of the Nexthink cloud infrastructure