Standard Support Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Definition
- Support Addendum: "During the applicable Term, in connection with the Services, Nexthink will provide Customer with the support services described below ("Support Services")."
- Commercial rules
- 24 hours a day, 365 days a year, with targeted response times by priority (P1 within one hour of a Complete Report) and L1 Helpdesk. The customer must maintain a minimally supported client-side software version.
- Applies to
- All Services during the applicable Term