The Master Collibra Agreement (MCA) is the general contract for Collibra’s offerings. The Agreement is the MCA “including all Orders, the Policies, and the DPA”, where Policies means the Security Policy, Support Policy and Service Level Agreement.[1] Collibra’s agreements page lists it alongside a DQ Addendum for on-prem Data Quality, public sector agreements, the policies and the Evaluation Agreement.[6] The MCA’s effective date is the earlier of the customer’s first access to the Offerings through any provisioning, registration or order process, or the effective date of the first Order, and it governs later purchases that reference it.[1] The counterparty is Collibra Inc. if the Order’s shipping address is in North America and otherwise Collibra UK Limited.[1] For disputes, Collibra Inc. and Collibra Public Sector LLC use New York law and courts, and Collibra UK Limited uses the laws of England and Wales and the courts of London.[1]
Editions
The MCA treats products as Offerings identified in an Order. The Service is Collibra’s hosted software-as-a-service, including applicable on-premise Components and the Documentation. The Software is object code delivered in a downloadable format for use in the customer’s own on-premise or customer-managed environment.[1] Components are “ancillary and/or supporting components, microservices, applications, plugins or any other generally-released code”, and unless stated otherwise on-premise Components are subject to the same terms as Software and cloud Components to the same terms as the Service.[1]
| Document | Applies to | Notes |
|---|---|---|
| Master Collibra Agreement | All Offerings[6] | Underlying agreement; footer v.02.2026[1] |
| Support Policy | Offerings under a Subscription Term[2] | Version dated 2026-05-15 |
| Service Level Agreement | The Service only; not Software[1] | 99.5% Target Availability[3] |
| Evaluation Agreement | Trials and evaluations[6] | 30 days Service, 20 days Software[4] |
| AI Acceptable Use Policy | AI Services[5] | Responsibilities and prohibited uses |
Catalog proof: The SLA does not apply to Software; Collibra may modify its Policies with notice if obligations are not materially decreased.
Metrics
The MCA does not define a price metric. It sets the framework for metrics defined in the Order and the Documentation. A User is “any employee or contractor of Customer or its Affiliates that Customer allows to use the Offerings on its behalf”, and “only Users may access or use the Offerings”.[1] The Offerings “may allow Customer to designate different types of Users, which may have different pricing, functionality, and use restrictions”, as described in the Documentation or the Order.[1] The product-level user types are covered in Collibra user licenses and seats. Usage Limits are the authorized scope of use in the Order and may be expressed as limits on users, copies, columns, instances, CPUs, consumption units, fields of use or other metrics.[1] Catalog proof: Only Users may access the Offerings and User types may be priced differently; Usage Limits may be set by users, copies, columns, instances, CPUs or consumption units.
Counting / floors
Licence grant. During the Subscription Term, within the Order and its Usage Limits, the customer (including Users of its Affiliates) may use the Service “only for its (and where applicable its Affiliate’s) internal business purposes in accordance with the Documentation”. For Software, Collibra grants a “non-transferable, non-sublicensable, non-exclusive license to install, copy, and use the Software on systems under Customer’s control” for internal business purposes.[1] Catalog proof: Service use is internal business use under the Documentation and Usage Limits; Software licence is non-transferable, non-sublicensable and for systems under Customer control.
Restrictions. The MCA lists ten restrictions. Those most relevant to licence managers are bars on giving access to, selling or sublicensing the Offerings to third parties, using them on behalf of third parties, circumventing Usage Limits “whether through the use of APIs or other means”, and publishing benchmarks or performance information.[1] Catalog proof: No access for, or use on behalf of, third parties; Usage Limits may not be circumvented through APIs or other means; Benchmarks and performance information may not be published. Each User must keep login credentials confidential and not share them.[1] Catalog proof: Users must keep login credentials confidential and not share them.
Usage verification. “Upon Collibra’s written request (but no more than once annually except in cases of repeated violations)”, the customer certifies in writing that its use is in full compliance, including Usage Limits. Collibra may also verify through “ongoing consumption tracking via the Offerings”, called Usage Monitoring, and the customer will not block or interfere with it. If the customer exceeds Usage Limits it pays for “past and ongoing excess use at the rates set forth in the applicable Order”.[1] The MCA text retrieved contains no on-site audit right, notice period or audit-cost allocation. Catalog proof: Customer certifies compliance in writing on request, at most once a year; Collibra may verify usage through ongoing consumption tracking; Excess use is paid for, past and ongoing, at the Order rates.
Fees and renewal. Fees are as described in each Order, invoiced on the Order’s schedule, and due within 30 days of the invoice date unless the Order says otherwise. The customer is responsible for charges “based on actual usage of the Offerings in excess of any commitments set out in the Order”, which Collibra may invoice separately. Late payments carry a service charge of 1.5% per month or the legal maximum, whichever is less, and fees are non-refundable except under the warranty and infringement remedies.[1] Each Subscription Term “will renew for successive periods equal to the then-current Subscription Term unless either party gives the other party notice of non-renewal at least 30 days before” it ends.[1] Catalog proof: Actual usage above commitments may be invoiced separately; Subscription Terms auto-renew for equal periods unless notice is given 30 days before the end. Any termination-for-convenience right the customer has under law “shall not negate Customer’s responsibility to pay for any agreed-upon fees for the Subscription Term in effect”.[1] Catalog proof: Termination for convenience under law does not remove the duty to pay committed fees.
Liability. Each party’s liability is capped at the amounts paid or payable to Collibra in the prior 12 months, except for Excluded Claims. Excluded Claims include the customer’s breach of Section 2.4 (Restrictions) or Section 5 (Customer Obligations), liability that cannot be limited by law, breach of confidentiality (excluding claims relating to Customer Data), and amounts payable to third parties under indemnity.[1] The practical consequence is that a breach of the usage restrictions falls outside the liability cap. Catalog proof: Liability is capped at 12 months of fees, except for Excluded Claims that include breach of restrictions.
Virtualization & partitioning
The MCA contains no virtualization, partitioning or core-counting rule. It lists “CPUs” and “instances” among example Usage Limits, so any such rule would come from an Order or from the Documentation for a particular product.[1] The retrieved documents contain no rule of the kind described in virtualization and partitioning.
Cloud / BYOL
Customer Data and AI. Customer Data is Platform Data (metadata that characterizes source data, plus Collibra-generated logs and statistics) and Source Data (data sets submitted for profiling or cataloging). Collibra may use Customer Data only as necessary to provide the Service, Support and Professional Services, except that Collibra and its Affiliates may use Platform Data internally to operate, improve, analyze and support the Offerings.[1] The customer may export Customer Data during the Subscription Term and for 30 days afterwards.[1] For Generative AI, Collibra “shall not send Customer Data to any third party to train or retrain a third party’s Generative AI without prior written consent”, and customer input and output data is Customer Data.[1] The AI AUP makes customers responsible for lawful and appropriate use, validating outputs and human oversight, and bars automated decisions with legal or similarly significant effects without human oversight.[5] Catalog proof: Customer Data can be exported during the term and for 30 days afterwards; Collibra will not send Customer Data to third parties to train their Generative AI without consent; AI Services users are responsible for legality, suitability and reviewing outputs; AI AUP bars automated decisions with significant effects without human oversight.
Prohibited Data. The customer must not use the Service with Prohibited Data, which includes protected health information without a Business Associate Agreement and payment card data under PCI DSS.[1] Catalog proof: Prohibited Data includes PHI without a BAA and payment card data.
Third-party platforms and marketplace. Use of Third-Party Platforms, which include open source code the customer integrates, is subject to the customer’s agreement with the provider, and the Collibra Marketplace partner and community offerings are “Excluded Marketplace Offerings” governed by their own terms.[1] Customers who buy through an authorized Reseller pay the Reseller, and an Affiliate may place its own Order, which creates a separate agreement incorporating the MCA.[1] Catalog proof: Reseller purchases are paid to the Reseller on the Reseller Order; An Affiliate order creates a separate agreement with the Affiliate as Customer.
Programs
- Standard Support. Support is provided in normal business hours (9 AM to 6 PM in the time zone of the Order address) and 24x7 for Severity 1 Incidents. Support covers only supported versions of the Service.[2] Catalog proof: Standard Support runs in business hours with 24x7 for Severity 1; Support covers only currently supported versions of the Service.
- Premium Support. Offered “on an annual subscription basis” with support 24 hours a day, 5 days a week and 24x7 for Severity 1 Incidents.[2] Catalog proof: Premium Support is an annual subscription with 24x5 support.
- End-of-life Sunset Notice Period. If Collibra stops offering a product or feature without a replacement it gives at least 18 months’ prior written notice, and in some cases the customer may terminate and receive a prorated refund.[2] Catalog proof: Features without a replacement are retired only after 18 months’ notice.
- Service Credits. The SLA sets a 99.5% monthly Target Availability. Credits run from 1% for 99.00% to 99.49% uptime up to 15% below 96%, and from 5% to 20% with Premium Support. They must be requested within 30 days after the month, are capped at 15% (20% with Premium Support) of monthly fees and are the sole and exclusive remedy.[3] Catalog proof: Target Availability is 99.5% of each calendar month; Service Credits must be requested within 30 days after month end; Monthly Service Credits are capped at 15% (20% with Premium Support) of monthly fees; Service Credits are the sole and exclusive remedy for missing Target Availability.
- Evaluation Agreement trial and Trials and Betas. The Evaluation Agreement grants a free, temporary right for non-production internal, test and demonstration use for 30 days (Service) or 20 days (Software), with no commitment to purchase, and bars using an evaluation to avoid fees or order-form limits.[4] Under the MCA, Trials and Betas last 30 days if no period is designated, carry no warranty, indemnity, SLA or support, and limit Collibra’s liability to USD 50.[1] Catalog proof: Evaluation is for non-production internal test and demonstration use at no cost; Evaluation may not be used to avoid fees or order form limits; Trials and Betas last 30 days if no period is designated; No warranty, SLA or support for Trials and Betas; liability limited to USD 50.
Assignment. Neither party may assign the MCA without consent, except on notice in connection with a merger, reorganization, acquisition or transfer of substantially all assets or voting securities, though Collibra may refuse an assignment to an entity organized in a jurisdiction where it does not conduct business.[1] Catalog proof: The MCA may be assigned on merger or sale of assets, subject to Collibra jurisdiction limits.
Out of scope
This article does not cover the data processing addendum, security policy, indemnification procedures, confidentiality, publicity, export-control or force majeure clauses, or the Master Cloud Agreement and On-Prem End User License Agreement for U.S. public sector customers beyond noting their existence (Collibra Data Quality, self-hosted and public sector licensing). It does not state price or discount terms, which are set in Orders.