Premium Support is an annual subscription with 24x5 support
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy II: Premium Support is offered on an annual subscription basis, with support 24 hours a day, 5 days a week and 24x7 for Severity 1 Incidents. (effective 2026-05-15)
- Applies when
- Buying enhanced support
- Applies to
- Collibra Service
- Related programs