Service Credits must be requested within 30 days after month end
Catalog row in Vendor License Rules · Cited
- Kind
- Compliance
- Statement
- SLA s.3: for a verified failure to meet Target Availability the customer must request a service credit within 30 days after the end of the month, calculated on the monthly portion of annual fees.
- Applies when
- Claiming a Service Credit
- Applies to
- Collibra Service
- Related programs