Premium Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Annual subscription
- Definition
- Premium Support is offered on an annual subscription basis for customers with more demanding support requirements.
- Commercial rules
- Support 24 hours a day, 5 days a week and 24x7 for Severity 1 Incidents; SLA Service Credits up to 20% of monthly fees instead of 15%.
- Applies to
- Collibra Service