Monthly Service Credits are capped at 15% (20% with Premium Support) of monthly fees
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- SLA s.3: Service Credits in any month will not exceed 15% of the monthly fees due, or 20% for customers with Premium Support; credits are applied to the next invoice if the account is fully paid up.
- Applies when
- Calculating Service Credits
- Applies to
- Collibra Service
- Related programs