Standard Support runs in business hours with 24x7 for Severity 1
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy I.A: Standard Support is provided during business hours (9 AM to 6 PM in the time zone of the Order address) and 24x7 for Severity 1 Incidents. (effective 2026-05-15)
- Applies when
- Opening a support incident
- Applies to
- Collibra Service
- Related programs