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PagerDuty

PagerDuty sells hosted incident response and on-call software as per-user plans (Free, Professional, and Business and Enterprise on some plans), as annual PD Reliability Platform tiers measured in seats, events and AI actions with credits, and as add-ons such as AIOps, Runbook Automation, Status Pages and Live Call Routing, under online Terms of Service and Product-Specific Terms.

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Overview articlePagerDuty licensingPagerDuty sells hosted incident response and on-call software as per-user plans (Free, Professional, and Business and Enterprise on some plans), as annual PD Reliability Platform tiers measured in seats, events and AI actions with credits, and as add-ons such as AIOps, Runbook Automation, Status Pages and Live Call Routing, under online Terms of Service and Product-Specific Terms.Cited · Edited 2026-10-07 · 11 references

Guides

PagerDuty user and stakeholder licensingCited · Edited 2026-10-07PagerDuty PD Reliability Platform seats, events and creditsCited · Edited 2026-10-07PagerDuty Terms of Service, SLA and support termsCited · Edited 2026-10-07

Licensing Data

From the PagerDuty catalog: how usage is counted, the rules that apply, the programs licences are bought through and the SKUs. Backed by 56 verbatim excerpts from 13 PagerDuty documents.

Products

All 13 Products

Incident Management Software 7

All PagerDuty Services, Live Call Routing, PagerDuty Incident Management, PagerDuty Incident Management (Free, Professional, Business, Enterprise), PagerDuty Incident Management (Professional, Business, Enterprise), PagerDuty Status Pages, PD Reliability Platform

AIOps Tools 2

PagerDuty AIOps, PD Reliability Platform (Signal Intelligence)

Process Automation Software 2

Runbook Automation, Runbook Automation Self Hosted

IT Service Management Tools 1

Customer Service Ops

Generative AI Software 1

PagerDuty Advance

Product History

All acquisitions
  1. PagerDuty acquired JeliAnnounced 2023-11-02 · Closed 2023-11-16

    PagerDuty acquired Jeli, an incident analysis and learning vendor, to add post-incident review capabilities to the PagerDuty Operations Cloud. PagerDuty has announced an end-of-life date for the standalone Jeli user interface.

    Legacy productBecame
    JeliMerged into PagerDuty Post-Incident Reviews · Jeli UI end-of-life announced for 22 December 2026
    Licensing impact
    • PagerDuty announced the agreement on 2 November 2023 and completion on 16 November 2023.[1][2]
    • PagerDuty's support documentation states that the Jeli user interface reaches end-of-life on 22 December 2026 and that post-incident review capabilities are being integrated into PagerDuty Post-Incident Reviews.[3]
    • The same documentation says customers without Jeli in their PagerDuty plan can refer to Jeli Legacy documentation, and that a PagerDuty plan that includes Jeli can be obtained through the sales team.[3]
    Sources and full product history
  2. PagerDuty acquired CatalyticAnnounced 2022-03-02 · Closed 2022

    PagerDuty acquired Catalytic, a no-code workflow automation vendor, which became PagerDuty Workflow Automation.

    Legacy productBecame
    CatalyticRenamed PagerDuty Workflow Automation
    Licensing impact
    • PagerDuty announced the agreement on 2 March 2022 and reported the acquisition as completed in its first quarter fiscal 2023 results.[1][2]
    • Catalytic's help centre states that Catalytic is now PagerDuty Workflow Automation.[3]
    Sources and full product history
  3. PagerDuty acquired RundeckAnnounced 2020-09-21 · Closed 2020-10-01 · Aggregate purchase price of approximately USD 100 million, about 60 per cent cash and 40 per cent PagerDuty common stock (as announced)

    PagerDuty acquired Rundeck, a runbook and DevOps automation vendor with an open source product, to add automation and auto-remediation to its incident response platform.

    Legacy productBecame
    RundeckKept Rundeck (PagerDuty) · Sold and supported through the Rundeck team within PagerDuty
    Licensing impact
    • PagerDuty announced the agreement on 21 September 2020 and completion on 1 October 2020.[1][2]
    • PagerDuty stated that pricing for Rundeck would be independent of its existing PagerDuty pricing and that the acquisition would not change current PagerDuty pricing.[3]
    • PagerDuty stated that Rundeck would be sold and supported primarily through the Rundeck team as part of PagerDuty.[3]
    Sources and full product history
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