Support and Success packages
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription Term
- Definition
- Support and Success Policy: Tech Touch and Standard Success packages included based on annual recurring revenue; Premium Support, Silver Services and Gold Services for purchase.
- Commercial rules
- Premium Support, Silver and Gold provide 24x5 email, phone and chat support (24x7x365 for P1 and P2 outside a defined window) with P1 response in 1 hour; Standard Success has business-hours email support only.
- Applies to
- All paid Hosted Services