Standard Service Level Agreement credits
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Calendar month
- Definition
- SLA: notification delivery within five minutes for 99.9 percent of notifications and 99.9 percent web application availability per calendar month.
- Commercial rules
- Service credit equals 10 percent of the monthly fees attributable to the breach, capped at 30 percent, by written request within 15 days; not available for free offerings.
- Applies to
- Hosted Services (Runbook Automation 99.5 percent)