LICENSEWARE
Contribute
Publisher

Avaya

Avaya licenses Avaya Aura, IP Office, its contact center applications and Avaya Infinity under the Avaya Global Software License Terms, with seven licence types (Designated System, Concurrent User, Cluster, Enterprise, Named User, Shrinkwrap and Transaction), entitlements delivered through PLDS and enforced by license files on WebLM, and perpetual, subscription and hosted cloud commercial models.

Start Here

Overview articleAvaya licensingAvaya licenses Avaya Aura, IP Office, its contact center applications and Avaya Infinity under the Avaya Global Software License Terms, with seven licence types (Designated System, Concurrent User, Cluster, Enterprise, Named User, Shrinkwrap and Transaction), entitlements delivered through PLDS and enforced by license files on WebLM, and perpetual, subscription and hosted cloud commercial models.Cited · Edited 2026-09-30 · 14 references

Guides

Avaya software license types and portabilityCited · Edited 2026-09-30Avaya Aura and contact center licensingCited · Edited 2026-09-30Avaya IP Office licensingCited · Edited 2026-09-30Avaya subscription and cloud licensingCited · Edited 2026-09-30

Licensing Data

From the Avaya catalog: how usage is counted, the rules that apply, the programs licences are bought through and the SKUs. Backed by 80 verbatim excerpts from 15 Avaya documents.

Products

All 24 Products

UCaaS Platforms 19

Attendant Console server licence (Avaya Subscription), Avaya Aura Application Enablement Services, Avaya Aura Communication Manager, Avaya Aura Core Suite and Power Suite, Avaya Aura Media Server, Avaya Aura Messaging, Avaya Aura Presence Services, Avaya Aura Private Cloud, and 11 more

Call & Contact Center Software 5

Avaya Aura Call Center Elite, Avaya Aura Contact Center agents, Avaya Experience Platform Private Cloud, Avaya Experience Platform Public Cloud add-ons, Transaction-priced contact center components (callback, chat, routing)

Litigation

All cases
  1. Avaya Inc. v. Telecom Labs, Inc.US District Court for the District of New Jersey; US Court of Appeals for the Third Circuit · 2018
    Dismissed
    Lessons learned
    • Whether a customer's licence lets a third-party maintainer use licensed maintenance software is a question of contract wording and can be a jury question.
    • Clear restrictions in the sales contract at the time of purchase weigh heavily against aftermarket antitrust claims.
    • Patches offered freely to all owners are not tied to maintenance; tying patches to paid support disclosed at the time of sale did not create liability.
Esc