Avaya Subscription Licensing
Catalog row in Vendor License Programs · Cited
- Kind
- Subscription umbrella
- Term
- 1, 3 or 5 years; invoiced monthly or annually in advance; auto-renews for a similar term unless 30 days notice (one year for direct EU customers).
- Aliases
- Avaya Subscription; Fixed Term Software Subscription
- Definition
- SLS §A: "Avaya Subscription Licensing is a software licensing model whereby software bundles are licensed to users at a per license/agent subscription price which includes:"
- Commercial rules
- Includes the right to use, software upgrade entitlements and remote technical support (Support Advantage Preferred with Upgrade Advantage). Many bundles include 20% expansion. Renewal changes need 60 days notice. Termination during the term costs 50% of the remaining unpaid balance (60% after 28 months with 120 days notice for Workforce Engagement).
- Applies to
- Employee Experience (UC Basic, Core, Power), Customer Experience (AXP Basic Agent, AACC, Oceana, digital, IVR, POM), Workforce Engagement and Nuance speech packages listed in the SLS.