Avaya IP Office licensing covers Avaya’s communications platform for small and midsize organizations. IP Office runs on the IP500 V2 control unit or on Linux-based servers, physical or virtual, in Server Edition and IP Office Select networks.[1] Features, applications and operating modes need entitlements, which come in one of two forms. Licenses are bought from Avaya and uploaded to the system as a file, and this works in every mode except Subscription mode. Subscriptions are checked by the system against an Avaya internet subscription service.[1] The legal grant is the Avaya Global Software License Terms, as for other Avaya software.[3]
Editions
A PLDS-licensed IP Office system runs in one mode, and the mode needs its own licence.[1] The R12 mode licences and their material codes are catalog SKUs:
| Mode | Order code (material code) | Catalog row | Notes |
|---|---|---|---|
| Basic Edition | IPO R12 BASIC ED LIC (434115) | SKU | Default on IP500 V2; up to 100 users on analog and digital phones, no IP extensions |
| Essential Edition | IPO R12 ESSNTL ED LIC (434116) | SKU | IP500 V2, up to 384 users with analog, digital and IP phones |
| Preferred Edition | IPO R12 PREFRD VM PRO LIC (434118) | SKU | Adds user profile licences and Voicemail Pro; includes 4 voicemail ports |
| Server Edition | IPO R12 SE LIC (434120) | SKU | One for each server |
| Server Edition, virtualized | IPO R12 VRTLZD SE LIC (434121) | SKU | One for each virtualized server |
| IP Office Select | IPO-SL R12 SE LIC (434173) | SKU | Server Edition features at higher capacity |
| IP Office Select, virtualized | IPO-SL R12 VRTLZD SE LIC (434174) | SKU | One for each virtualized server |
All details are from the Solution Description.[1] An Essential Edition licence is a prerequisite for Preferred Edition. In a multi-site network the central system’s Preferred Edition licence is shared with the other systems for user profile licences. Each system running a Voicemail Pro server still needs its own Preferred Edition licence.[1] Each server in a Server Edition network needs a Server Edition licence. That includes the primary, the secondary and every expansion system, IP500 V2 expansion units among them.[1] Upgrade, uplift (for example Server Edition to Select) and migration licences exist for each mode. Upgrading to R12 from releases before R10.0 means moving fully to PLDS licences.[1] Catalog proof: IP Office Preferred Edition requires Essential Edition; each Server Edition server needs its own licence.
Metrics
User profile licences
Preferred Edition, Server Edition and Select systems need a user licence for every user configured with a profile other than Basic User. A licence instance is consumed for each such user.[1] The metric is the IP Office User Profile License.
| Profile | Order code (non-Select) | Catalog row | What it enables |
|---|---|---|---|
| Office Worker | IPO R12 OFFICE WORKER 1 LIC | SKU | Avaya Workplace Client for Windows and Mac, UMS, one-X Portal without Telecommuter |
| Teleworker | IP OFFICE R12 TELEWORKER 1 LIC:CU | SKU | Remote worker, Workplace Client for Windows and Mac, one-X Portal, UMS (IP500 V2 Preferred Edition) |
| Mobile Worker | IPO R12 MOBILE WORKER 1 LIC | SKU | One number access and mobile call control (IP500 V2 Preferred Edition) |
| Power User | IPO R12 PWR USER 1 LIC | SKU | Mobile Worker plus Teleworker functions, Workplace Client desktop and mobile, conference scheduling |
The Solution Description lists this content.[1] Uplift licences convert one profile to another, for example Office Worker to Power User. IP Office Select has its own IPO-SL order codes.[1] An Essential Edition licence provides 4 remote worker seats, and additional remote workers need Teleworker licences.[1] Catalog proof: IP Office profiles other than Basic User need a user licence.
IP endpoint licences
All IP phones, including DECT and Wi-Fi phones, need an IP endpoint licence. The Avaya Workplace Client does not. Avaya IP phones use the Avaya IP Endpoint licence (IPO R10+ AV IP ENDPT 1 LIC). Non-Avaya SIP or H.323 devices use a third-party IP endpoint licence (IPO R10+ 3RD PTY IP ENDPT 1 LIC).[1] An unlicensed Avaya IP phone still registers, but for emergency calls only, and shows “No license available”.[1] The metric is the IP Office IP Endpoint License. A user with a Power User profile and a desk IP phone therefore consumes two licences: a profile licence and an endpoint licence. Catalog proof: Every IP phone on IP Office needs an IP endpoint licence.
Application licences
Separate application licences cover the Receptionist (IP Office SoftConsole), Avaya Contact Center Select enablement, embedded voicemail, CTI, Voicemail Pro and Media Manager.[1] Receptionist licences have network caps. Server Edition supports up to 32 licensed users, IP Office Select up to 50, each Linux-based system up to 10 and each IP500 V2 expansion unit up to 4.[1] Trunk licences (for example SIP trunk sessions) are counted separately.[1]
User subscriptions
In Subscription mode every user on the system needs a subscription, applied through the user’s profile. The options are Telephony User, Telephony Plus User and Unified Communications User.[1] The IP Office Subscription Licensing Supplement names the bundles IP Office Telephony User (Basic), Telephony User Plus (Essential) and Unified Communication User (Power). The same supplement also covers Avaya Call Reporting and Avaya Contact Center Select subscriptions.[2] The bundles are catalog SKUs (Telephony User, Telephony User Plus, Unified Communication User) counted in the IP Office User Subscription metric. Application subscriptions cover Receptionist Console, Avaya Call Reporter, Avaya Contact Center Select, Media Manager and third-party CTI.[1]
Counting / floors
Users without an entitlement get no service. On a subscription system, users without a subscription show as Non-licensed User and cannot use any system features. If there are fewer subscriptions than users configured to a profile, some of those users receive no services and their phones show as logged out.[1] Subscriptions are provisioned first come, first served, with no reservation.[2] Catalog proof: IP Office users without a subscription cannot use system features.
Each node counts. In an IP500 V2 Small Community Network, each node must be licensed for the users on that node. A network with 50 users on one system and 40 on another needs subscriptions on both. In Server Edition the Primary server supplies licensing to expansion systems.[2] Catalog proof: Every IP500 V2 node in a Small Community Network must be licensed for its users.
No mixing. Subscription licences will not run on the same system as perpetual licences. Separate, non-networked systems may use different models.[2]
Floors. IP Office Subscription requires IP Office release 11.1 or higher. It is not supported on Basic Edition or on IP Office branch deployments with Avaya Aura.[2] No minimum user quantity is published. Catalog proof: IP Office subscriptions need R11.1 and are not available on Basic Edition.
Virtualization & partitioning
Host IDs
Every PLDS license file is generated for the PLDS host ID of the system that will load it.[1]
| System | PLDS host ID |
|---|---|
| IP500 V2 | “11” followed by the 10-digit feature key serial number on the SD card; changing the SD card changes the host ID |
| IP Office Linux server | Derived from the system ID; changes if the system ID changes |
| WebLM | MAC address of the WebLM server; in virtual environments a virtual MAC address starting with “V” |
All details are from the Solution Description.[1] Virtualized servers use the virtualized Server Edition or Select licences listed above, one per virtual server.[1] Catalog proof: IP Office PLDS licence files are locked to a host ID.
Nodal and centralized licensing
Server Edition can use nodal licensing, with license files installed on each node, or centralized licensing, with a single PLDS file uploaded to the WebLM server on the Primary server. From release 10, centralized licensing is the default for new systems. All systems in one solution must use the same License Source.[1] Converting from nodal to centralized means regenerating the license file for the WebLM host ID.[1] Under nodal licensing, if another system loses its connection to the Primary server, licences entered on the Primary are still supported for a 30-day grace period.[1] WebLM centralized licensing is supported in Server Edition and branch deployments but not in non-branch Standard mode systems.[1] In WebLM, the Acquired licenses table shows the licences each node has taken, by client ID. It is the natural place to reconcile consumption against entitlement.[1] Catalog proof: Server Edition nodes keep Primary-server licences for a 30-day grace period.
Cloud / BYOL
IP Office Subscription is not a hosted service: the software runs on the customer’s IP Office system. The system connects to Avaya’s regional subscription services, chiefly Customer Operations Manager (COM), which delivers the subscriptions and lets business partners see and manage their customers’ systems.[1] If the connection to the subscription server is lost, the system keeps running on the entitlements it has already received for 30 days. If a subscription expires while connected, its features stop immediately.[1] No BYOL right for running perpetual IP Office licences in a public cloud is published. Catalog proof: IP Office subscription systems keep running 30 days without the subscription server.
Programs
IP Office Subscription
The Avaya IP Office Subscription offer licenses software bundles per user at a subscription price. The price includes the right to use eligible software, software upgrade entitlements and remote technical support.[2] Support is IP Office Support Services (IPOSS). Avaya IP DECT and other terminal support and parts replacement are not included.[2]
| Term | IP Office Subscription rule |
|---|---|
| Ordering | Avaya Channel Marketplace, against the system’s PLDS ID[1] |
| Start | First day of the month after activation from the requested date; additions from the first day of the month after Avaya accepts them, with no processing charge[2] |
| Invoicing | Monthly (in arrears unless Avaya specifies otherwise) or annually; a separate invoice per subscription[2] |
| Term length | 1, 3 or 5 years[2] |
| Renewal | Automatic for a similar term at then-current pricing unless 30 days notice; one year for direct EU customers[2] |
| Termination | 30 days written notice, without penalty and without refund, effective at the end of the following calendar month[2] |
| After termination | Stop use, delete or deactivate licences, certify on request; re-initiation fees may apply[2] |
Perpetual licences converted to subscription are deleted from the customer’s perpetual licence record, and all rights under them end.[2] Catalog proof: IP Office subscriptions can be terminated without penalty on 30 days notice.
Trial licences and trial mode
License files containing trial licences are valid for 60 days from issue. Trial order codes exist for Essential and Preferred Edition, Power User, Teleworker, Mobile Worker, Office Worker, Receptionist, IP endpoints, Voicemail Pro UMS, SIP trunks, CTI Link Pro and other items.[1] A subscription system ordered in trial mode runs on free subscriptions for up to 30 days and shows 30-day subscription error mode. It must be converted to paid subscriptions before the trial ends to avoid service interruption.[1] See IP Office trial licenses and trial mode. Catalog proof: IP Office trial licence files expire after 60 days.
Lifecycle
Products available under IP Office Subscription, including new and add-on purchases, are subject to the Avaya Product Lifecycle Policy.[2] After End of Sale, new customers cannot buy the product and existing customers can no longer buy upgrades. Support renewals are limited to one-year terms at a higher support list price.[4]
Out of scope
IP Office hardware (IP500 V2 control units, expansion modules, phones), IP Office branch deployments licensed from Avaya Aura (Centralized Endpoint licences), trunk and voicemail capacity planning, and pricing are not covered.