Concurrent Voice Agent (Monthly Peak)
Catalog row in Vendor License Metrics · Cited
- Unit
- Logged-in agent (monthly peak)
- Aliases
- Concurrent Agents; AXP Private Cloud agent
- Definition
- Private Cloud SD §12.1.4: "Avaya measures the usage service volume based on the quantity of units used by the Customer during each monthly billing cycle based on Monthly Peak of Concurrent Voice Agents."
- Counting rules
- Hourly peaks of logged-in agents are counted daily; the Monthly Peak is the highest daily peak. A logged-in agent counts even if it handles no calls. Fixed recurring items are not metered and are charged at the ordered quantity.
- Floors / minimums
- Minimum Order Quantities and a Minimum Revenue Commitment on the Order Form.
- Applies to products
- Avaya Experience Platform Private Cloud
- Related metrics
- Product category