Software Maintenance Program
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- 12-month SMP periods for perpetual licences
- Aliases
- SMP
- Definition
- Support Policy section 1: Descartes licenses Descartes Software "on a perpetual or term basis"; maintenance and support is provided under the Software Maintenance Program (SMP).
- Commercial rules
- Perpetual licences pay Maintenance Fees and are automatically re-enrolled for 12-month periods unless either party cancels at least 30 days before; lapse then reinstatement costs all fees for the lapse plus a 35% administrative charge. Term licences include the SMP in the fees.
- Applies to
- Descartes Software
- Related metrics