Support covers only the current and immediately preceding version
Catalog row in Vendor License Rules · Cited
- Kind
- Lifecycle
- Statement
- Support Policy section 4.1.6: Descartes is obliged to support only the most current generally available version and the immediately preceding version; support for other versions is at its discretion and Descartes may reject support for perpetual software not on continuous SMP.
- Applies when
- A customer stays on an older release
- Applies to
- Descartes Software support
- Related programs