Descartes Systems Evidence

Reinstating a lapsed SMP costs the lapse fees plus 35 percent

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: "Customer shall be required to pay all Renewal Fees applicable to such lapse period plus an administrative charge equal to thirty-five percent (35%) of the then current Renewal Fees."
Locator: Support Policy 2.1.4
Applies to: Reinstating a lapsed SMP costs the lapse fees plus 35 percent
Supports rules: Reinstating a lapsed SMP costs the lapse fees plus 35 percent
Related programs: Software Maintenance Program
Sources: Descartes Software Support Policy