Priority 1 incidents target resolution in 12 hours
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy section 6.2: target resolution is 12 hours for Priority Level 1, 48 hours for Priority Level 2 and 5 days for Priority Level 3; Priority Level 4 is addressed in a future release.
- Applies when
- A Priority Level 1 incident is raised
- Applies to
- Software support incidents
- Related programs