Descartes Systems Evidence

Priority 1 incidents target resolution in 12 hours

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: "Priority Level 1 - 12 hours"
Locator: Support Policy 6.2.1
Applies to: Priority 1 incidents target resolution in 12 hours
Supports rules: Priority 1 incidents target resolution in 12 hours
Related programs: Software Maintenance Program
Sources: Descartes Software Support Policy