Customer Support (standard)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Active subscription
- Aliases
- Blackbaud Customer Support
- Definition
- Support provided as part of an active Subscription: diagnosing errors, providing Major Releases and Subscription Updates, documentation and help, handled by severity.
- Commercial rules
- Up to three Authorized Support Contacts. Enhanced support benefits require annual investment of USD 10,000. Support is not provided by the hour. Customers must remain current on Subscription or maintenance fees. Blackbaud may limit support if the production version is not on the current Major Release. Planned Obsolescence notice is generally at least one year.
- Applies to
- All Blackbaud Solutions
- Related metrics