Recurring annual investment
Catalog row in Vendor License Metrics · Cited
- Unit
- Currency per year
- Aliases
- Overall investment
- Definition
- Blackbaud's support policy measures overall investment as recurring annual investment in US dollars; a customer must reach an annual investment of ten thousand US dollars to be considered for enhanced support benefits.
- Counting rules
- Used to decide the number of Authorized Support Contacts and additional case-creation channels.
- Floors / minimums
- USD 10,000 per year for enhanced support benefits.
- Applies to products
- All Blackbaud Subscriptions
- Related metrics
- Product category