Customers must stay current on subscription or maintenance fees; there is no hourly support
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Scope of Customer Support s.4(a): customers remain current on Subscription or maintenance fees while in use; support is not provided by the hour; after cancellation, reinstatement of fees is required for assistance.
- Applies when
- Lapsing or cancelling support.
- Applies to
- All Blackbaud Solutions.
- Related programs