Service availability commitments
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Measured quarterly (SaaS, Premium SaaS, Hosted) or monthly (AIaaS)
- Definition
- SaaS Subscription Exhibit section 5: Licensor makes reasonable efforts to provide production environment service availability of 99.9% measured on a quarterly basis, excluding Customer Error Incidents, Force Majeure and Internet Disruptions.
- Commercial rules
- Hosted Services Terms use 98% quarterly; the AIaaS service level uses 99.9% measured monthly. An interruption is not a breach if Aptean promptly takes reasonable steps to restore service or the cause is excluded.
- Applies to
- SaaS Subscription, Premium SaaS, Hosted Services, AppCentral