Flex Active User Hour
Catalog row in Vendor License Metrics · Cited
- Unit
- Hour
- Aliases
- Active User; active user hour
- Definition
- Flex Fair Usage Policy s.2: under an Active User Hour model "you pay for the time period that any user is logged into Twilio Flex in any activity status each calendar month, other than the Logout Activity status".
- Counting rules
- Any user (admin, agent, supervisor) logged into Flex in any status other than Logout/Offline accrues hours; users who never log in are not charged.
- Floors / minimums
- From USD 1 per active user hour; new Flex accounts get a one-time grant of 5,000 free hours.
- Applies to products
- Twilio Flex
- Related metrics
- Product category