Twilio Evidence

Active user hour definition

Catalog row in Vendor License Evidence · Cited

Kind: FAQ excerpt
Excerpt: "An active user hour is time that users spend in any activity aside from the single Logout Activity. Admins, agents, supervisors are all considered users. We do not charge for users who have not logged into Flex."
Locator: Flex pricing FAQ, "What is an active user hour?"
Applies to: Active User Hours count all logged-in time except Logout
Supports rules: Active User Hours count all logged-in time except Logout
Related metrics: Flex Active User Hour
Sources: Flex Contact Center Pricing