Active User Hours count all logged-in time except Logout
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Flex pricing FAQ and Fair Usage Policy: an active user hour is time any user (admin, agent, supervisor) spends in any activity other than the Logout activity; users who do not log in are not charged.
- Applies when
- Flex Active User Hour model.
- Applies to
- Twilio Flex
- Related metrics