Agent (Admin)
Catalog row in Vendor License Metrics · Cited
- Unit
- Agent
- Aliases
- Administrator; Admin; Service Pro; IT agent; admin license
- Definition
- Managing Admins and End Users: "Admins are the people who run your service desk. They sign into the SysAid admin interface, work on tickets, and configure the system within the limits of their permissions." "Each enabled Admin consumes one admin license." The pricing page sells Professional per "/agent/month".
- Counting rules
- Count every enabled Admin (also called Agent or Service Pro) regardless of permission level; disabled Admins do not count. End Users never consume an admin licence. A person is either an Admin or an End User, never both.
- Floors / minimums
- Enterprise plan quoted "starting at 20 agents"; Gold VIP Service Package requires a minimum of 20 agents. No published minimum for Professional.
- Applies to products
- SysAid Professional
- SysAid Enterprise
- SysAid On-Premises
- Related metrics