Hourly Interacting
Catalog row in Vendor License Metrics · Cited
- Unit
- Hour of interaction time
- Aliases
- Hourly Interacting license
- Definition
- Usage-based licence that bills users only for the time they are actively engaged in customer interactions, as an alternative to a fixed monthly seat fee.
- Counting rules
- Time with Routing Status equal to Communicating or Interacting is summed; voice, chat, video, work items and callbacks count; email and messages are counted but not charged; users with administrative or supervisory permissions are moved to full monthly metering.
- Floors / minimums
- Intended for use alongside a Named or Concurrent subscription; not available to organisations on the legacy Hourly Logged In subscription.
- Applies to products
- Genesys Cloud CX
- Applies to editions
- CX 1
- CX 2
- CX 2 Digital
- CX 3
- CX 3 Digital
- CX 4
- Product category