Hourly Interacting counts time spent on interactions
Catalog row in Vendor License Evidence · Cited
- Kind
- Documentation excerpt
- Excerpt
- “Essentially, the time spent interacting is defined as the sum of the amount of time spent with a Routing Status equal to Communicating or a Routing Status equal to Interacting.”
- Locator
- Hourly interacting metering
- Applies to
- Hourly Interacting counts time spent on interactions
- Supports rules
- Related metrics
- Related programs