The N-able Software Services Agreement (SSA) and the N-able End User License Agreement (EULA) are the two standard contracts under which N-able Technologies Ltd. licenses its products. The SSA governs Application Services delivered over the internet, agents used to access them, N-hanced Services and Support.[1] The EULA governs downloadable Software.[2] Both carry the date 2026-07-31. Both are published on N-able’s legal page alongside the Software Support and Maintenance Terms and Conditions and the Data Processing Addendum.[5] The two agreements share most of their text: definitions, restrictions, audit, fees, renewal, assignment and product addenda. They differ mainly in the licence grant and warranty sections.
Acceptance is broad. A customer accepts either agreement by signing a Sales Order that references it, or simply by receiving or using the Software or Services. N-able “does not accept any changes, additions or deletions” to the agreement.[1] Apart from the Sales Order, N-able may revise the agreement and incorporated documents from time to time. “Your continued use or receipt of the Services shall represent your acceptance” of the then-current terms.[2] Catalog proof: N-able may revise the agreement; continued use is acceptance.
Editions
The contracts provide several forms of grant. Which one applies depends on how the Sales Order describes the purchase.
| Grant | Agreement | Key conditions |
|---|---|---|
| Subscription licence | SSA §2.1, EULA §2.1 | Limited, revocable, non-exclusive, non-transferable, for the Term, internal use; EULA: one licence per single Device[1][2] |
| Perpetual License Legacies | EULA §2.2 | Perpetual, non-exclusive, non-transferable, internal use, for Software obtained on a perpetual basis as shown on the Sales Order[2] |
| Evaluation License | SSA §2.4, EULA §2.3 | Not for production; ends at the end of the evaluation period or on notice; “AS IS”[1] |
| Internal Use License | SSA §2.5, EULA §2.4 | Internal business purposes in connection with the Services; ends at the set date or on notice; “AS IS”[1] |
The Term is defined by the plan. It is “the Subscription Dates listed on Your Sales Order(s) if You are on a one to three year plan; if You are on a month-to-month plan Your Term is one month.”[1] Affiliates in which the customer holds at least 50% control may use the licence, and the customer is responsible for their compliance.[1] Catalog proof: SSA licence is limited, revocable and for the Term.
Metrics
The agreements define three units that the product documentation builds on. A Device is any physical or virtual server, system, workstation, computer, mobile device or end point that uses the Services or has the Software installed. A User is an individual the customer authorizes and for whom it bought a subscription or issued credentials. Usage is the quantity used during a subscription period.[1] Users may be employees, consultants and contractors and, for an MSP, its Clients. Users of N-hanced Services may not include Clients.[1]
Counting / floors
One Device per licence (EULA, 2026-07-31). For each Software licence the customer may “use the Software on any single Device, unless the Documentation clearly states otherwise”. It may also copy the Software for back-up and archival purposes. Software is in use on a Device when it is loaded into temporary memory or installed in permanent storage. Licence keys must come directly from N-able.[2] Catalog proof: EULA licence covers one Device per licence; Software is in use when loaded or installed.
Restrictions (§3.1). The customer may not let anyone other than its Users access the Services. It may not “license, sell, resell, rent, lease, transfer, sublicense, distribute” rights in them, reverse engineer them, or use them for benchmarking or competitive purposes. It may not use them “in a manner that results in excessive use, bandwidth, or storage”, circumvent “technical limitations or usage limits”, or “attempt to avoid any recurring fees”. Any prohibited use immediately terminates the licence.[1] Direct competitors of N-able may not license the products.[1] Catalog proof: No resale, sublicensing or transfer; Circumventing usage limits or recurring fees terminates the licence.
Customer obligations (§3.3). The customer must install the latest version of the Software on Devices that use the Services. It must use the Software only on supported platforms, as set out in the Documentation.[1] MSPs further warrant that they provide all sales and support to their Clients, handle Client billing, and operate at their own risk under their own name.[1]
Audit
Section 3.2 of both agreements states that use must not exceed the rights in the agreement and the Sales Orders. The customer is responsible for all use, including unauthorized use. N-able “may monitor use of the Services and Software by all Users at any time”. N-able or its representatives may also, “upon reasonable notice, during regular business hours”, review the customer’s books and records, including electronically, to verify compliance “including any use limitations”.[1] The clause sets no notice period in days, no frequency limit and no rule on who pays for the audit. Overuse is priced through the overage clause in §6.1, covered in N-able Quantity Commitment and usage billing. Catalog proof: N-able may monitor use and review books and records.
Term and termination
- Month-to-month. The customer may terminate or Downgrade at any time through N-ableMe. The change takes effect on the last day of the first full calendar month after N-able receives the notice. The final month is charged at Sales Order prices. Without notice at least 30 days before the Subscription End Date, the plan renews for the next month.[1] Catalog proof: Month-to-month plans renew monthly; termination effective after a full calendar month.
- One to three years. The customer may terminate only by a cancellation request through N-ableMe at least 30 days before the Subscription End Date. Otherwise “the Agreement will automatically renew for one (1) year and is subject to a price increase”.[1] Catalog proof: Fixed terms auto-renew for one year without 30 days notice.
- By N-able. N-able may suspend or terminate on 30 days’ notice, or immediately, for insolvency, infringement, any breach including non-payment, or legal compulsion.[1]
- Effect. Accrued fees remain payable. There are no refunds or credits “no matter how much time is left in the Term”. The customer must stop using the products and destroy or return copies. It must retrieve its data within 30 business days, after which N-able may delete it permanently.[1] Catalog proof: No refunds on termination; data retrieval within 30 business days.
Data, PHI and AI features
The customer grants N-able a licence to use and process its data to operate the Services and “to improve N-able products and services”. This includes data processed by AI Features. The data “will not be used to train shared or third-party AI models without Your agreement”.[1] Protected health information may be processed only in N-able Managed Detection and Response, Cove Data Protection, N-central and N-sight. N-able acts as a HIPAA Business Associate only if a Business Associate Agreement is signed.[1] Catalog proof: PHI only in MDR, Cove, N-central and N-sight.
Warranty, liability and general terms
The EULA gives a 30-day limited warranty that the Software will perform substantially in line with the Documentation. The remedy is repair, replacement or refund of the licence fees.[2] The SSA has no such warranty and provides everything “AS IS”. The SSA caps N-able’s aggregate liability at the amount payable or paid in the twelve months before termination.[1] Catalog proof: Downloadable Software has a 30-day limited warranty.
The customer may not assign the agreement “by merger, consolidation, dissolution, operation of law, or in any other manner” without N-able’s prior written consent. N-able may assign to an acquirer or affiliate.[2] Massachusetts law governs, with exclusive jurisdiction in the courts in Boston. Claims must be brought within two years.[1] The SSA lists countries where N-able does not offer its products, including China, Russia and Iran.[1] Catalog proof: Assignment requires N-able consent, including by merger.
Programs
Software Support. Standard support, also called “Preferred Support”, is available online, by telephone and by live chat 24 hours a day, 365 days a year. Releases are obtained from the customer portal.[3] Service Level Objectives “represent TARGET response times, not resolution time, and are NOT GUARANTEED”.[3] N-able need not support any Release other than “the current and previous three Releases”. The terms define a Release as a change in the major, minor or maintenance version number.[3] Catalog proof: Support SLOs are targets, not guarantees; Support covers the current and previous three Releases.
N-hanced Support. This “Premium Support” option adds priority routing and a named Escalation Manager. Its target initial response times are 1, 2 and 8 business hours for Emergency, High and Normal cases.[3] Catalog proof: N-hanced Support target initial response times.
End of Support Policy. N-able generally announces End of Support at least 90 days before the End of Engineering date. End of Support falls 30 days after End of Engineering. Releases are “generally supported for a minimum of twelve (12) months from their introduction”.[4] Use past the End of Support Date invalidates “any and all agreements and obligations related to Software Support”.[4] Catalog proof: Releases supported at least 12 months with 90 days notice.
Product addenda
Both agreements end with product-specific addenda. The Mail Services addendum makes the customer responsible for changing MX records and exporting archived email before termination. The Cove addendum lists conditions under which data “MAY NOT BE AVAILABLE OR RESTORABLE”, including using the services beyond the amount ordered. The EDR addendum states that N-able EDR and Managed EDR are powered by SentinelOne and that “N-able’s Software Services Agreement and End User License Agreements do not apply”. Other addenda cover MDR service level objectives, Remote Script Orchestration, the Adlumin MDR Advanced Cyberwarranty and Disaster Recovery as a Service.[2][1] These addenda are covered in N-able Cove Data Protection licensing and N-able EDR, MDR and Mail Assure licensing. Catalog proof: EDR and Managed EDR are governed by the SentinelOne Services Addendum; Cove data may not be restorable if usage exceeds the order.
Out of scope
- Fee, renewal-pricing and Quantity Commitment clauses, covered in N-able Quantity Commitment and usage billing.
- The Data Processing Addendum and Privacy Statement, apart from the licence to use customer data summarised above.
- Negotiated agreements and earlier versions of the SSA and EULA, which were not compared.