N-hanced Support target initial response times
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Software Support and Maintenance Terms §5.2: N-hanced Support targets initial response within 1 business hour for Emergency, 2 business hours for High and 8 business hours for Normal severity. (effective 2026-08-04)
- Applies when
- Customers with an active N-hanced Support plan
- Applies to
- N-hanced Support
- Related programs