N-hanced Support
Catalog row in Vendor License Programs · Cited
- Kind
- Premium support
- Definition
- Software Support and Maintenance Terms §1.7: "N-hanced Support Services or N-hanced Support means the N-hanced Support Services (also referred to as \"Premium Support\") purchased by you as set forth in the Order Form."
- Commercial rules
- Priority routing; target initial response of 1, 2 and 8 business hours for Emergency, High and Normal severity; named Escalation Manager.
- Applies to
- Customers purchasing N-hanced Support on the Order Form