No refunds on termination; data retrieval within 30 business days
Catalog row in Vendor License Rules · Cited
- Kind
- Termination
- Statement
- Software Services Agreement §5.4: termination does not relieve payment of accrued fees, no refunds or credits are given for unused Term, all use must cease, and the customer must retrieve its data within 30 business days, after which N-able may delete it. (effective 2026-07-31)
- Applies when
- Exit and offboarding
- Applies to
- All N-able subscriptions