The Miro Terms of Service and the Miro Master Cloud Agreement (MCA) are the two standard contracts under which Miro grants access to its service. The Terms of Service are “the standard terms of service applicable to all Miro self-serve and reseller customers”. They were published on 2021-07-19 and took effect on 2021-09-01.[1] The MCA is “the standard cloud agreement applicable to Miro’s Enterprise Plan users”. Miro requires a signed Order Form for Enterprise purchases, and Orders executed before 2024-02-01 follow prior MCA versions.[2] In both, the contracting party is RealtimeBoard Inc. dba Miro or the Miro Affiliate identified in an Order.[1][2]
Both documents incorporate Miro’s Policies: the Privacy, Security and Support Policies, plus the Service Level Agreement for the MCA.[1][2] They also incorporate the Data Processing Addendum. AI features add the AI Terms, which “do not modify the existing Agreement” and expand on it for AI.[3]
Editions
| Terms of Service | Master Cloud Agreement | |
|---|---|---|
| Applies to | Free, Starter, Business; reseller purchases | Enterprise plan |
| Formation | Click-through acceptance or use of the Service | Signed Order Form; effective on last execution |
| Grant | Access and use “only for its internal business or personal purposes” | “worldwide, non-transferable, non-exclusive, non-sublicensable right” for internal business purposes |
| Term | Order; default 12-month renewals, 90 days’ notice | As set in the Order |
| Termination for convenience | Either party, 90 days’ notice, no refund | Not provided |
| Liability cap | Fees paid or payable in prior 12 months | Fees paid or payable in prior 12 months |
| Trials and Betas | Default 30 days; AS IS; liability capped at US$50 | Default 30 days; AS IS |
Sources: Terms of Service §§2.1, 9.1, 11.3, 13.2, 17[1] and MCA §§2.1, 9.1, 13.2, 16.[2]
Metrics
Neither contract names a pricing metric. Quantities come from the Order. Under the MCA, the customer requests the SaaS Service “for a specified number of Users and duration”.[2] A User is any individual aged 16 or older whom the customer permits or invites to use the service. Under the MCA this “may include Customer’s and its Affiliates’ employees, consultants, contractors or other third parties”.[2] The Terms of Service define a User as an individual the customer or its Affiliate permits or invites, “as further described in the Documentation”.[1] The Documentation, meaning the help center, therefore supplies the member, guest and Enterprise license definitions. Catalog proof: Enterprise Orders specify a number of Users, who may include contractors.
Counting / floors
No shared seats. The Terms of Service restrict the customer from letting Users “share User seats” (§2.9(j)). The MCA restricts it from letting individuals “share User logon credentials” (§2.7(j)).[1][2] Under the MCA, breach of the restrictions section is excluded from the liability cap.[2] Catalog proof: Users may not share seats (Terms of Service); Enterprise users may not share logon credentials.
Internal use only. Both contracts forbid providing access to, selling or sublicensing the service to a third party. They also forbid using it “on behalf of, or to provide any product or service to, third parties”.[1][2] Agencies and consultants who work for clients in Miro should read this alongside Miro’s guest and visitor features, which let outside parties join boards without seats. Catalog proof: Service only for internal business or personal purposes.
Affiliates. Under the Terms of Service, a customer’s Affiliates “may use the Service as Users of Customer”, or may sign their own Orders, which form separate agreements.[1] Under the MCA, an Affiliate may enter its own Orders under the MCA.[2] Catalog proof: Affiliates may use the Service as Users of the Customer.
Corporate email accounts. A user who creates an account with an employer’s email address represents that they may do so for the employer. They acknowledge that the employer, as Customer, may take control of the account and may restrict or remove it (§2.5). The customer may convert accounts registered on its domain into managed User accounts (§5.3).[1] Catalog proof: Accounts registered with a corporate email can be taken over by the employer.
Virtualization & partitioning
Not applicable; the contracts grant access to a hosted service. The “Software” (client software, scripts and apps) may be copied and used only as part of authorised use of the Service.[1]
Cloud / BYOL
Not applicable. Third-Party Platforms that a customer integrates are governed by the customer’s agreement with their provider, not by Miro’s contracts. Under the MCA, integrations may not be used to circumvent the agreement’s restrictions.[1][2]
Programs
Term, renewal and price
Under the Terms of Service, “each Subscription Term will renew for successive 12-month periods, unless either party gives the other party notice of non-renewal at least 90 days before the current Subscription Term ends”, unless the Order says otherwise.[1] The pricing FAQ describes the online plans as auto-renewing and tells customers to cancel before the renewal date.[5] Renewal fees are at “Miro’s then-current rates, regardless of any discounted pricing in a prior Order”. Fees are non-refundable except under the warranty and IP-mitigation remedies, and late payments accrue 1.5% a month.[1] Either party may terminate for convenience on 90 days’ notice, without refund of prepaid fees.[1] Under the MCA the Subscription Term is whatever the Order sets.[2] Catalog proof: Self-serve terms renew for 12 months unless notice is given 90 days before; Renewals are at then-current rates.
Modifications
Miro may modify the Terms of Service, including service pricing and plans, by notice. Modifications normally take effect at the next renewal or new Order. If Miro makes them effective earlier and the customer objects within 30 days, Miro will either keep the old version until the term ends or allow termination with a pro-rata refund. Continued use after the effective date counts as acceptance.[1] The MCA requires signed amendments. Miro may update the Policies, provided overall obligations are not materially reduced.[2]
Order of precedence
The MCA ranks the documents as “(a) the Order, (b) the DPA, (c) the MCA, and (d) the Policies”. Terms in customer purchase orders or vendor portals “are expressly rejected by Miro”.[2] Catalog proof: Order prevails over DPA, MCA and Policies.
Trials and Betas
Trials and Betas are free, trial, alpha, beta or early-access offerings. They are permitted “only for Customer’s internal evaluation during the period designated by Miro (or if not designated, 30 days)”. Either party may end them at any time, and they are provided AS IS. Under the Terms of Service, Miro’s liability for them is capped at US$50.[1][2]
Resellers
Both contracts allow purchase through an authorised reseller. The customer pays the reseller, and the reseller cannot change the contract. Liability caps are calculated on amounts paid to Miro by the reseller.[1][2] Under the Terms of Service, the scope of use is what the reseller’s Order to Miro states, and Miro may suspend the service if the reseller does not pay.[1] Catalog proof: Reseller-purchased subscriptions follow the Order the reseller places.
Support
The Support Policy forms part of the Terms of Service, the MCA or other agreement that references it. Standard Enterprise Support provides a ticketing portal and does not oblige Miro to resolve incidents. Premium Support adds priority levels with response times of 2 hours for Urgent, 4 Business Hours for High, 24 for Medium and 48 for Low, with Urgent incidents handled 24x7.[4] Under the MCA, Enterprise support is provided “at no additional cost”, and enhanced or premium support is identified in the Order.[2]
Audits and compliance
Neither contract gives Miro a right to inspect customer records or run a licence audit. Miro “may generate and use Usage Data”, defined as its technical logs and data about the customer’s use of the service. It may suspend access for breach of the restrictions or for overdue accounts: under the Terms of Service when 10 days or more overdue, and under the MCA when undisputed fees are unpaid 10 days after notice.[1][2] In practice compliance is measured from Miro’s own records of members and licenses. For the general discipline see software license audit and license compliance.
After expiry or termination, the customer may export Customer Content for 30 days. Miro may then delete it under its standard schedule.[1][2]
Out of scope
- Prior MCA versions for Orders executed before 2024-02-01.
- The Data Processing Addendum, Security Policy, Service Level Agreement, Developer Terms of Use and Marketplace Terms of Use.
- Negotiated terms in individual Enterprise Orders.